Søk: 'Customer Relationship Management'
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Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals
ISBN 9781419596094 , 2007 , Martin L. Seldman, John Futterknecht,m.fl.
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Managing Customer Relationships on the Internet
ISBN 9780080441245 , 2005
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
ISBN 9780814413333 , 2009 , John A. Goodman
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Managing Customer Relationships on the Internet
ISBN 9780080479071 , 2005 , Angelika Lindstrand
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077107956 , 2008 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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ABC's of Relationship Selling Through Service
ISBN 9780073404844 , 2010 , Charles M. Futrell
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Relationship Marketing: Text and Cases
ISBN 9780750636261 , 1999 , Martin Christopher, Adrian Payne, Moira Clark,m.fl.
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The Helping Relationship: Process and Skills
ISBN 9780205355204 , 2002 , Lawrence M. Brammer, Ginger MacDonald
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Operations Management
ISBN 9780273776208 , 2013 , Nigel Slack, Robert Johnston
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780071263931 , 2008 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Marketing Management
ISBN 9780273743613 , 2012 , Philip Kotler, Kevin Lane Keller
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Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company
ISBN 9780071608329 , 2008 , Christopher K. Ahoy
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Survival Data Mining: Modeling Customer Event Histories
ISBN 9780471676218 , 2006 , Will Potts, SAS Institute, Inc.
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Relationship Marketing: Exploring Relational Strategies in Marketing
ISBN 9780273713197 , 2008 , John Egan
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Becoming a Genuine Giver: Overcoming Relationship Barriers
ISBN 9781425146269 , 2008 , Ken Hultman
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Autism / Aspergers: Solving the Relationship Puzzle
ISBN 9781885477705 , 2000
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Retailing Management
ISBN 9781259060663 , 2013 , Michael Levy, Dhruv Grewal
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Operations Management
ISBN 9780273731603 , 2009 , Nigel Slack, Robert Johnston, Stuart Chambers
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Strategic Advertising Management
ISBN 9780199605583 , 2012 , Larry Percy, Richard Rosenbaum-Elliott
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Management Research
ISBN 9780857021175 , 2012 , Paul Jackson
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Britain and Latin America: A Changing Relationship
ISBN 9780521054959 , 2008 , Victor Bulmer-Thomas
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780071244961 , 2006 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Management
ISBN 9780273787020 , 2013 , Stephen P. Robbins, Mary K. Coulter
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Services marketing: integrating customer focus across the firm
ISBN 9780072961942 , 2005 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Managing the customer experience: turning customers into advocates
ISBN 9780273661955 , 2002
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Marketing Management
ISBN 9780131357976 , 2008 , Philip Kotler, Kevin Lane Keller
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Operations Management
ISBN 9780273730460 , 2009 , Nigel Slack, Robert Johnston, Stuart Chambers
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Guanxi: Relationship Marketing in a Chinese Context
ISBN 9780789012906 , 2001 , Y. H. Wong, Thomas K. P. Leung
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Events Management
ISBN 9781856178181 , 2010 , William O'Toole, Ian McDonnell, Rob Harris,m.fl.
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Creating Union: The Essence of Intimate Relationship
ISBN 9780961477783 , 2002 , Evie Hansen, Eva Pierrakos, Guide