Søk: 'Service Management and Marketing: Customer Management in Service Competition'
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Service Management and Marketing: Customer Management in Service Competition
ISBN 9780470028629 , 2007 , Christian Gronroos
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Service management
ISBN 9788202198350 , 2000 , Richard Normann
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Principles of Service Marketing and Management
ISBN 9780130950123 , 2002 , Christopher H. Lovelock, Lauren Wright
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Principles of service marketing and management
ISBN 9780130404671 , 2002 , Christopher H. Lovelock, Lauren Wright
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Service Operations Management: Improving Service Delivery
ISBN 9780273740483 , 2012 , Robert Johnston
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Service Management: Strategy and Leadership in Service Business
ISBN 9780471494393 , 2000 , Richard Normann
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Relationship Marketing and Customer Relationship Management
ISBN 9781485102649 , 2014 , Annekie Brink, Adele Berndt
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Relationship Marketing and Customer Relationship Management
ISBN 9780702177392 , 2009 , Annekie Brink, Adele Berndt
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Relationship Marketing and Customer Relationship Management
ISBN 9780702186875 , 2011 , Adele Berndt
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Decentralising Public Service Management
ISBN 9780333694022 , 1998 , Christopher Pollitt, Johnston Birchall,m.fl.
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Decentralising Public Service Management
ISBN 9780333694039 , 1998 , Christopher Pollitt, Johnston Birchall,m.fl.
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Revenue Management for Service Organizations
ISBN 9781606491478 , 2010 , Paul Rouse, Julie Harrison
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Service Quality Management in Hospitality, Tourism, and Leisure
ISBN 9780789007261 , 2001 , Jay Kandampully, Beverley A. Sparks
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Service Management: Operations, Strategy, Information Technology
ISBN 9781259010651 , 2013 , Mona J. Fitzsimmons, James A. Fitzsimmons
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Service Management: Operations, Strategy, and Information Technology
ISBN 9780071214575 , 2004 , Mona J. Fitzsimmons, James A. Fitzsimmons
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Strategic Management of Professional Service Firms
ISBN 9788763001274 , 2005 , Bente R. Lowendahl
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Service Management: Operations, Strategy, and Information Technology
ISBN 9780072424195 , 2000 , Mona J. Fitzsimmons, James A. Fitzsimmons
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Service Management: Operations, Strategy, Information Technology
ISBN 9780071263467 , 2008 , Mona J. Fitzsimmons, James A. Fitzsimmons
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Administration and Management in Criminal Justice: A Service Quality Approach
ISBN 9781412950817 , 2010 , Jennifer M. Allen, Rajeev Sawhney
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Customer Relationship Management
ISBN 9781856175227 , 2008 , Francis Buttle
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Marketing Management
ISBN 9780273743613 , 2012 , Philip Kotler, Kevin Lane Keller
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Customer Relationship Management
ISBN 9780273681779 , 2005 , Ed Peelen
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Marketing Management
ISBN 9780131357976 , 2008 , Philip Kotler, Kevin Lane Keller
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Marketing Management
ISBN 9780136009986 , 2009 , Philip Kotler, Kevin Lane Keller, Phil Kotler
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Marketing Management
ISBN 9780273718567 , 2009 , Philip Kotler, Kevin Lane Keller
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Customer Relationship Management: Integrating Marketing Strategy and Information Technology
ISBN 9780471271376 , 2002 , William G. Zikmund, Faye W. Gilbert,m.fl.
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Marketing Management
ISBN 9780131457577 , 2006 , Philip Kotler, KEVIN LANE AUTOR KELLER
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Marketing Management in China
ISBN 9789810679972 , 2008 , Philip Kotler, Kevin Lane Keller
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Marketing Management
ISBN 9780132102926 , 2011 , Philip Kotler, Kevin Lane Keller
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Marketing Management
ISBN 9780136074892 , 2010 , Russell S. Winer, Ravi Dhar