Søk: 'Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits'
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
ISBN 9780814413333 , 2009 , John A. Goodman
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Managing the customer experience: turning customers into advocates
ISBN 9780273661955 , 2002
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Managing Customer Relationships on the Internet
ISBN 9780080441245 , 2005
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Managing Customer Relationships on the Internet
ISBN 9780080479071 , 2005 , Angelika Lindstrand
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Service Management and Marketing: Customer Management in Service Competition
ISBN 9780470028629 , 2007 , Christian Gronroos
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Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals
ISBN 9781419596094 , 2007 , Martin L. Seldman, John Futterknecht,m.fl.
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Training Library Staff and Volunteers to Provide Extraordinary Customer Service
ISBN 9781555705602 , 2006 , Mark L. Smith, Julie Beth Todaro
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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
ISBN 9780470562239 , 2010
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Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system
ISBN 9780787953102 , 2000 , Anders Gustafsson, Michael D. Johnson, Michael D.
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A Guide to Customer Service Skills for the Help Desk Professional
ISBN 9780760072622 , 1999 , Donna Knapp
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Leadership brand: developing customer-focused leaders to drive performance and build lasting value
ISBN 9781422110300 , 2007 , Dave Ulrich, David Ulrich, W. Norman Smallwood
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Customer Relationship Management
ISBN 9781856175227 , 2008 , Francis Buttle
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Customer Relationship Management
ISBN 9780273681779 , 2005 , Ed Peelen
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Relationship Marketing and Customer Relationship Management
ISBN 9781485102649 , 2014 , Annekie Brink, Adele Berndt
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Relationship Marketing and Customer Relationship Management
ISBN 9780702177392 , 2009 , Annekie Brink, Adele Berndt
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Relationship Marketing and Customer Relationship Management
ISBN 9780702186875 , 2011 , Adele Berndt
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Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs
ISBN 9780471703594 , 2005 , A.C. Nielsen, ACNielsen, John Karolefski,m.fl.
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077131715 , 2012 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Exploring Direct and Customer Relationship Marketing
ISBN 9781861529015 , 2004 , Martin J. Evans, Lisa O'Malley,m.fl.
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Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy
ISBN 9780684864662 , 2000 , Roland T. Rust, Valarie A. Zeithaml,m.fl.
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Using Humor to Maximize Learning: The Links Between Positive Emotions and Education
ISBN 9781578867325 , 2007 , Mary Kay Morrison
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The Brave New Service Strategy: Aligning Customer Relationships, Market Strategies and Business Structure
ISBN 9780814405277 , 2000 , Barbara A. Gutek, Theresa Welsh
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Using Humor to Maximize Learning: The Links Between Positive Emotions and Learning
ISBN 9781578867318 , 2007 , Mary Kay Morrison
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Customer Relationship Management: Concept, Strategy, and Tools
ISBN 9783642201103 , 2012 , V. Kumar, Werner Reinartz
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Customer Relationship Management: Concept, Strategy, and Tools
ISBN 9783642201097 , 2012 , V. Kumar, Werner Reinartz
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Customer Relationship Development: Implementing Fast-track, First-base Customer Relationship Management Solutions
ISBN 9780852976821 , 2001 , Ralf Blomqvist, Tomas Haeger, Johan Dahl
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077107956 , 2008 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780071263931 , 2008 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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The Zen of Social Media Marketing: An Easier Way to Build Credibility, Generate Buzz, and Increase Revenue
ISBN 9781936661633 , 2012 , Shama Kabani
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Handbook Of Crm: Achieving Excellence in Customer Management
ISBN 9780750664370 , 2005 , Adrian Payne